website

FAQ

SHIPPING:

  • Where do you ship?

We ship across Canada and the continental USA

  • How much is shipping?

We are delighted to offer FREE curbside delivery for all orders within Canada and the United States. (excluding Hawaii). 

Applicable taxes will be calculated at checkout.  Because we ship from manufacturers across the USA and Canada, duties may apply.  If they do, they will be calculated at checkout for you to prepay, this way you do not have to pay duties upon arrival of your shipment.

Our FREE curbside delivery is defined as below:

  • For parcel items, curbside delivery is defined as a no-signature required delivery to your mailbox, front door, or curbside.
  • For freight items, curbside delivery is defined as a signature-required curbside delivery. Curbside delivery carriers will NOT carry your delivery up stairs or enter your home under any circumstances.  Any packaging materials are up to the customer for disposal, not the shipping company (only White Glove at an additional cost)
  • What shipping carriers do you use?

We ship out orders with a variety of trusted carriers such as: Canpar, DHL Express, FedEX, UPS, YRC Freight, Purolator and more.

Once your item is ready to ship, we will reach out to you via email with your tracking details.

PRODUCTS:

  • Where do your products come from?

We have over 15 different suppliers from Canada and the US. Each supplier sources their products from different regions. If you would like to know the origin of a specific product, please contact us at info@maisonvogue.com.

  • Why doesn't the name on the box say Maison Vogue?

Because we source our products from over 15 different suppliers, Maison Vogue does not always ship direct.  Some orders are shipped directly from our suppliers.  Therefore, you will see the manufacturer name on the box but Maison Vogue will be on the shipping documents.

STORE:

  • What currency does your store operate in?

All prices are in Canadian dollars. You have the option on the site at the top of every page to change the currency based on your location. Because our products are from both Canada and the USA, prices are subject to change based on the current exchange rate.

  • What measurement units do you use?

All of our product dimensions are based in inches.

  • Can I combine Promo Codes?

No, promo codes cannot be combined.  All promo codes are subject to one use per order.

  • Unanswered Questions?

For questions we haven't answered, or information we haven't provided, please contact us at info@maisonvogue.com. We welcome your comments and suggestions, and thank you so much for shopping with us!  We value you as a customer :)

 

Back to the top